Terms of service

TERMS OF SERVICE

SSC Creations

Effective Date: 02-20-2026

1. Acceptance of Terms

By placing an order with SSC Creations, the customer confirms they have read, understood, and agreed to all policies, pricing, production standards, turnaround times, and refund policies.

Payment constitutes full acceptance of these terms.

All custom items are final sale.

2. Payment Terms

• Small orders require payment in full.
• Large or multi-item orders require full payment upfront.
• Production does not begin until payment requirements are met.
• Payment is accepted via EMT (e-transfer) to ssc-creations@outlook.com.
• Cash payments must be delivered prior to production if local

3. Production & Turnaround

Standard Orders: 3–5 business days
Large or Multi-Item Orders: 7–14 business days

Turnaround time begins once:
• Payment is received
• Mock-ups are approved (if applicable)

Production timelines are estimates and may be affected by order volume or unforeseen circumstances.

4. Design & Artwork Submission

All design files must be submitted via email in:

• PNG format
• Transparent background
• Minimum 300 DPI

A $5–$10 design preparation fee applies for conversion to PNG.
Additional editing fees may apply for complex modifications.

By submitting artwork, the client confirms they have legal rights to use the image.

SSC Creations is not responsible for copyright violations.

5. Third-Party Design Purchases

If artwork is purchased from a third-party platform (e.g., Etsy), the purchase cost and any licensing upgrades will be added to the invoice.

Digital files must be paid in full prior to production.

6. Mock-Up Approval

Mock-ups are provided when applicable.

Once approved:
• No changes may be made
• Production proceeds immediately

7. Quality Standards & Acceptable Variance

All items are handmade and produced individually.

Minor variations are not considered defects, including:

• Slight placement differences
• Minor alignment shifts
• Small color tone differences

These do not affect functionality or wearability.

8. Defects & Corrections

A defect is defined as:

• Significantly crooked design
• Incorrect design placement
• Wrong color printed
• Item damaged or unusable

If a defect occurs:

• A remake will be provided at no cost
• If remake is declined and item kept, no refund will be issued
• Store credit may be offered at seller discretion

Photo documentation is taken prior to pickup/delivery.